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Showing 4 posts in Client Communication.

The Risks of Using Public Wi-Fi

Model Rule of Professional Conduct 1.6 requires lawyers to use reasonable means to protect client confidences in electronic communications. Lawyers often choose to use secure or encrypted networks for client communications. But how secure are the Wi-Fi networks at your local coffee shop? Much has been written lately about the dangers of public Wi-Fi use. However, many may not realize how dangerous the use of public Wi-Fi can be to your own privacy and personal security. My firm's deputy general counsel and communication security partner, Steve Puiszis, found this short article describing how a hacker can readily capture information sent via public Wi-Fi. For a hacker, it's almost as easy as child's play. Steve recommended that we all take a minute to read this eye opening article and send it to others who use public Wi Fi. More ›

Getting Paid: Protect your Statutory Attorney Fees

In Betz v. Diamond Jim's Auto Sales, the Wisconsin Supreme Court considered what happens to statutory attorney fees when a client settles a case without notifying its lawyer. The court was "asked to determine the circumstances under which plaintiff's counsel may recover statutory attorney's fees directly from a defendant when, without counsel's knowledge or approval, the plaintiff and defendant enter into a settlement agreement that does not address attorney's fees."

We all have problem clients, but a client that completely settles its claims without telling you has to be near the top of the list. That's particularly true when you're working on a contingent fee, or expecting to recover statutory fees. More ›

Age is Nothing But a Number

How a young lawyer gains the trust and respect of an older malpractice client

A common scenario:

You are a third-year legal malpractice associate and you have just been asked by your supervisor to meet with a new client.

You immediately google him and find that he graduated from law school twenty-five years before you! The first thing that runs through your mind is: how will I gain the trust and respect of an older, more seasoned attorney who is relying on me for the defense of his malpractice claim?   More ›

Just Because you say it Happened...

When defending a lawyer in legal malpractice cases, there are few things worse than finding out that your lawyer-client has "an empty file." When you ask your client for the file and it contains no pleadings, no emails, no notes, and most importantly, no written correspondence with her client, the defense of that lawyer is going to be particularly difficult. More ›